Frequently
Asked Questions
Frequently
Asked
Questions
Welcome to our FAQ page!
Here you can find quick answers about our services and how we go about our work. Click any one of the boxes below for more information. If there is anything you can’t find the answer to here then please free to call us on 07758602775. Thanks!
Do I need to provide water and electricity?
We do carry our own water, the only thing we need from you is access to a plug socket. We use an 25 metre extension cable to run our pressure washer, vacuum and air dryer.
If you do have an easily accessible hose pipe, and you are happy for us to use it, then please let us know. It makes our job a little bit easier and would be much appreciated.
I'm unsure what service I need, what should I do?
If you’ve had a read of our Services Page and still unsure if you need this one or that one then feel free to give us a call. We are happy to advise regarding our services and your needs.
Contact Number: 07758602775
Where should I put the car?
The most ideal place for your car would be somewhere with:
- Good Drainage
- Enough space around the car to properly access all doors and boot
- A place for us to park our van near the car (quite closely)
- Out of the way of moving traffic
- No more than 25m away from a plug socket
The above would appear in an ideal scenario but don’t worry if the space around your car isn’t perfect, a bit of improvisation won’t hurt.
How long will it take?
There are a lot of variables affecting how long a Valet or Detail will take.
Factors include:
- The size of your car
- The condition of your car
- The chosen service and any extras
- The weather
The best way to find out how long we will be is to ask us when you book your car in, rather than listing every possible scenario. We will give our best estimate.
What if the weather is bad?
We can work in the rain in some circumstances but it is far from ideal. If the rain is too heavy then we will reschedule. If it’s raining but you would still like the service to go ahead, we might be ok to do the service for you (mainly for smaller services). We will use our discernment as best we can and communicate with you the way forward.
If you want to reschedule due to the weather (or other reasons), that is absolutely fine and sometimes advised. If we do end up having to reschedule we will try to get you rebooked for as soon as possible.
How can I pay?
There are currently two payment methods that we accept.
Payment by Bank transfer or Cash.
In the future, we are looking into and hoping to integrate card payments to make things a bit more convenient.
Can I reschedule or cancel my booking?
If anything comes up and you need to cancel or reschedule then all you have to do is let us know.
There is currently no cancellation fee, all we ask is that you let us know as soon as possible so we can amend our schedule.
How far do you travel?
We offer our mobile car valeting and auto detailing services to Liverpool and all surround areas. Areas such as Ormskirk, Skelmersdale, Prescot, Widnes etc.
Could you come to my workplace?
Getting your car valeted at your workplace is really convenient and we recommend it for those who can. We have serviced vehicles at schools, offices and industrial units before and continue to do so. There are just a few things, however, to make sure of before booking us in.
Make sure:
- you are allowed to have your car valeted in the staff car park.
- there is enough space for your car and our van. We don’t want to block anyone from getting in and out or accessing key areas.
- any other considerations regarding your own workplace are accounted for.
As long as you take care of the above then things will go well, and you can leave work with a nice clean car.
I can't find an answer to my question, what should I do?
If you can’t find what you need on our website than feel free to give us a call and we will do our best to answer any queries you might have
Contact Number: 07758602775